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MUSC Gives Back FAQs

Student Volunteer Time Tracking FAQ's

The Office of Student Programs and Student Diversity launched a great new app for tracking student volunteer hours called
Helper Helper.

How do I get started in Helper Helper?

  1. Using your phone or tablet to access Helper Helper:

  a. Download the free Helper Helper app from the Google Play Store or the Apple App Store.
b. Once opened, you will need to enter your MUSC email address.
c. Enter your MUSC credentials for the MUSC Single Sign-On Service.
d. View the Menu on the upper left where you can find Tutorials, search for volunteer opportunities, or add a past
    volunteer commitment to you record.

2. Using your browser to access Helper Helper:

  a. Open a tab in your preferred browser and go to https://app.helperhelper.com/.
b. Once opened, you will need to enter your MUSC email address.
c. Enter your MUSC credentials for the MUSC Single Sign-On Service.
d. View the Menu on the upper left where you can find tutorials, search for volunteer opportunities, or add a
    past volunteer commitment to your record.

How do I submit a volunteer event to my record?

  a. Log into the Helper Helper app via phone or tablet or visit https://app.helperhelper.com/ in you browser.
b. Click on Add Past Commitment on the left menu and enter volunteer event information as prompted.
c. Click Submit Commitment at bottom of form.
d. Your recorded service hours will then be visible under See Stats and Goals/Service Record.

How do I retrieve my student volunteer record/portfolio?

  a. Log into the Helper Helper app via phone or tablet or visit https://app.helperhelper.com/ in your browser.
b. Click on See Stats & Goals on the left menu and view the list of your itemized or total service hours.
c. To retrieve a pdf copy, click on Service Record and then click Generate Service Portfolio.
d. A message will appear letting you know that a pdf copy has been emailed to your MUSC email address.

How do I search for organizations that have recurring volunteer opportunities?

  a. Log into the Helper Helper app via phone or tablet or visit https://app.helperhelper.com/ in your browser.
b. Click on Find Opportunities on the left menu.
c. Click on Ongoing Opportunities and then a list will generate,
d. Click on organizations of your choice to explore the organization's mission, description of possible volunteer
opportunities, and contact information.

NOTE: Helper Helper lists many community organizations and their contact information to get you started in your search.
After reviewing the list, if you have questions or would like some support, please feel free to reach out to giveback@musc.edu.

How do I sign-up for current volunteer events or MUSC group volunteer events?

  a. Log into the Helper Helper app via phone or tablet or visit https://app.helperhelper.com/ in your browser.
b. From your home screen, you should see Upcoming Opportunities listed and an option to view all upcoming
opportunities.
c. Click on an individual listing to view volunteer event details and sign-up information.

Team and Group Volunteer Time Tracking FAQ's

Helper Helper can support your team, student organization, or group service goals.
Below are some steps and helpful information for student teams and groups. NOTE: We strongly recommend student team
leaders attend a Helper Helper Drop-In Session so we can support you. SPSD is happy to help!

Every Thursday from Noon - 1pm
Student Programs and Student Diversity Office
45 Courtenay Drive, Suite 213

How do I report group volunteer hours for an event that has already happened?

First Step: Ensure that your team or group has been established in Helper Helper and group has identified a Team Admin(s).
You can email giveback@musc.edu to add a team or add a Team Admin.
The Team Admin will be able to track group hours and post group opportunities. All registered MUSC Student Organizations
will have their group set up by SPSD, based on their registration information provided.

Second Step: Upload or Update Team Roster

  a. Once designated, a Team Admin should log into Helper Helper using a computer browser: https://app.helperhelper.com/.
b. On the left column, click on the Administrator Panel, then click Full Administrator Panel.
c. Click on Teams on the top menu.
d. Click on your team name.
e. If you have a large group, click on Upload Team Roster and follow the prompts.
f. If a small team or for updates, you may click Add Volunteer and add the team members individually.

Third Step: Report group volunteer hours for an event that has already happened

  a. Go to the Opportunities tab of the portal.
b. Create the event that you wish to track using 'Add Opportunity' and following the steps.
c. Choose an Organization. Note: this should be the community organization name that you have served. Example: Habit for
Humanity, Cares Medical Clinic. If not already listed, you may add a new organization.
d. Complete Opportunity form as prompted. Save.
e. Once you hit save, you may notice that your event does not appear. This is because the event happened in the past.
f. Use the filter bar to change the view to the PAST.
g. You will then be able to see the event you created.
h. If you want to add volunteers to this event, you will click on the pencil icon.
i. Scroll to the bottom.
j. You can then add users by team or individually, so the attendees receive credit for the volunteer event.

For Questions & Support:

  Attend a Helper Helper Student Drop-in Session:
Every Thursday from Noon - 1pm
Student Programs and Student Diversity Office
45 Courtenay Drive, Suite 213
Email giveback@musc.edu